//---------------------------------------------------------------------------- // Filename: /GuestAssist/guestassist_jscript.js // Description: this file contains the Guest Assistance subject and topic // options with their respective email address and email title - // associated with the shcontus.asp page // Created on: 1999/08/26 // Created by: Ron Connal // // !!!!!!!!!!!!! When altering the content of the arrays in this .js file, do NOT // !!!WARNING!!! forget to alter the content in the equivalent VBScript include // !!!!!!!!!!!!! file (guestassist_vbscript.inc) // // (C) Copyright 1998-99 Cooking.com Incorporated. All Rights Reserved. // THIS CODE AND INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF // ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO // THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A // PARTICULAR PURPOSE. // // The contents of this file are considered the intellectual property // of Cooking.com and all its assignees and are therefore Confidential. // //---------------------------------------------------------------------------- // Change History // 19990826 rac created // 20000825 CLW Added "Catalog" topic and changed "Subscriptions" topic to "Newsletters" // 20010328 RAN Resized the width of page ot be 446 //---------------------------------------------------------------------------- //---------------------------------------------------------------------------- // Change History // 19991005 Surya Sonti modified // To reflect the changes according to the new specification // To fix the bug -- loading all the data into the Secondary list box initially //---------------------------------------------------------------------------- ////////////////////////////////////////////////////////////////////////////// // // Guest Assistance Subject - covered in this file // 0. Blank Line // 1. Order Inquiries // 2. Shipping Inquiry // 3. Payment Inquiry // 4. Recipes and Advice // 5. User Account Settings // 6. Technical Support // 7. Returns and Exchanges // 8. Item not received as expected // 9. Gift Certificates and Coupons // 10. Product Information // 11. Shopping/Navigation // 12. Frequent flyer miles/rewards // 13. Business Services // 14. Newsletters (formerly Subscriptions) // 15. Catalog // 16. Order Cancellations // 17. Feedback // 18. Other // 19. Cooking Clubs // 20. Wedding Registry // // The type of webform that is called has been established at the 'SubTopic' // level, so that special inquiries that need a webform can easily be called. // // Webforms that will be called at the moment: // // 1. Order Inquiries keyword = 'order' // 2. Returns keyword = 'returns' // 3. Other keyword = 'other' // // The keyword above is the content of the 5th column in the subtopics array. // ///////////////////////////////////////////////////////////////////////////rac // prototypes of function for Navigator 3.0 fillCombo.prototype fillSelectFromArray.prototype showAllSubjects.prototype emptyCombo.prototype highlightSubjectFromTopic.prototype // define module level variable var arrSubjects; // array of possible Subjects var arrSubTopics; // array of possible Sub-Topics ////////////////////////////////////////////////////////////////////////////// // // Name Page_OnLoad // Description Function that executes on the onload event of this page // // Input n/a // Return n/a // ///////////////////////////////////////////////////////////////////////////rac function Page_OnLoad(){ // initialize module level arrays for the guest assistance combo boxes InitializeArrays(); } ////////////////////////////////////////////////////////////////////////////// // // Name MSIEVersion // Description This function returns Internet Explorer's major version number, // or 0 for others. It works by finding the "MSIE " string and // extracting the version number following the space, up to the decimal // point, ignoring the minor version number // // Input n/a // Return IE major version or 0 if another browser // ///////////////////////////////////////////////////////////////////////////rac function MSIEVersion(){ var ua = window.navigator.userAgent; var msie = ua.indexOf("MSIE "); if ( msie > 0 ){ // if Internet Explorer, return version number return parseInt(ua.substring (msie+5, ua.indexOf(".",msie))); }else{ // if another browser, return 0 return 0; } } // end MSIEVersion ////////////////////////////////////////////////////////////////////////////// // // Name Compatible // Description This function returns Internet Explorer's major version number, // or 0 for others. It works by finding the "MSIE " string and // extracting the version number following the space, up to the decimal // point, ignoring the minor version number // // Input p_strInString ( ... not being used at the moment) // Return if IE is version 3 return false (not compatible), else true // ///////////////////////////////////////////////////////////////////////////rac function Compatible(p_strInString){ if(MSIEVersion() == 3) return false; return true; } // end Compatible ////////////////////////////////////////////////////////////////////////////// // // Name InitializeArrays // Description Function to initialize the guest assistance inquiry options in // the appropriate combo boxes // Input n/a // Return n/a // //////////////////////////////////////////////////////////////////////////rac function InitializeArrays() { // fill arrays here ... // definition Subject value in combo // ----------------------------------- ----------------------------------- -------------- arrSubjects = new Array(new Array( "[Select a Subject]", 100), new Array( "Questions About an Existing Order", 200), new Array( "Questions About Email Newsletters", 300), new Array( "Questions About Shopping and Navigation", 400), new Array( "Shipping Policies", 500), new Array( "Return Policies", 600), new Array( "Questions About Products", 700), new Array( "Payment Inquiry", 800), new Array( "Questions About My Account Settings", 900), new Array( "Technical Support", 1000), new Array( "Gift Certificates and Coupons", 1100), new Array( "Business Services", 1200), new Array( "Questions About Starbucks the Company", 1300), new Array( "Feedback", 1400), new Array( "Advertising", 1500), new Array( "Public Relations/Media Inquiries", 1600)) // definition Sub-Topic email address email title value in combo webform type // ----------------------------------- ------------------------------------------- ----------------------- ----------------------------------- --------------- -----------rac arrSubTopics = new Array( new Array(new Array("", "", "", 0, "order")), new Array(new Array("I need help tracking my order", "orders@starbucksstore.com", "Order Inquiries - Tracking", 1, "order"), new Array("I need to cancel or change my order", "orderchanges@starbucksstore.com", "Order Inquiries - Cancellations/Changes", 2, "order"), new Array("I need help with an order I received.", "orders@starbucksstore.com", "Order Inquiry - Fullfillment Issue", 3, "order"), new Array("Other", "orders@starbucksstore.com", "Order Inquiries - Other", 4, "order")), new Array(new Array("How do I subscribe to the StarbucksStore newsletter?", "support@starbucksstore.com", "Newsletters - Subscribe", 1, "other"), new Array("I need to change my email address.", "support@starbucksstore.com", "Newsletters - Change Address", 2, "other"), new Array("Other", "support@starbucksstore.com", "Newsletters - Other", 3, "other")), new Array( new Array("How do I pay for my order?", "support@starbucksstore.com", "Shopping - Payment Options", 1, "other"), new Array("How do I complete my order?", "support@starbucksstore.com", "Shopping - Checkout", 2, "other"), new Array("Is your website secure?", "support@starbucksstore.com", "Shopping - Security", 3, "other"), new Array("What do you do with my private information?", "support@starbucksstore.com", "Shopping - Privacy", 4, "other"), new Array("Do you have special offers or coupons?", "support@starbucksstore.com", "Shopping - Special Offers/Discounts", 5, "other"), new Array("Other", "support@starbucksstore.com", "Shopping - Other", 6, "other")), new Array(new Array("Shipping options and rates.", "support@starbucksstore.com", "Shipping - Options/Rates", 1, "other"), new Array("Do you ship to international locations?", "support@starbucksstore.com", "Shipping - International", 2, "other"), new Array("Other", "support@starbucksstore.com", "Shipping - Other", 3, "other")), new Array(new Array("How to return products", "returns@starbucksstore.com", "Returns - Process", 1, "returns"), new Array("When will I receive my credit?", "returns@starbucksstore.com", "Returns - Process", 2, "returns"), new Array("Have you received a product I recently returned?", "returns@starbucksstore.com", "Returns - Inquiry", 3, "returns"), new Array("Other", "returns@starbucksstore.com", "Returns - Other", 4, "returns")), new Array(new Array("Questions about coffee origins.", "products@starbucksstore.com", "Product - General Information", 1, "other"), new Array("Where do I find nutrition information?", "products@starbucksstore.com", "Product - General Information", 2, "other"), new Array("Question about coffee.", "info@starbucks.com", "Product - General Information", 3, "other"), new Array("Question about coffee accessories.", "info@starbucks.com", "Product - General Information", 4, "other"), new Array("Question about other Starbucks products.", "info@starbucks.com", "Product - General Information", 5, "other"), new Array("Replacement parts or product warranty.", "info@starbucks.com", "Product - General Information", 6, "other"), new Array("Question about Starbucks Music", "info@starbucks.com", "Product - General Information", 7, "other"), new Array("Other", "products@starbucksstore.com", "Product - Other", 8, "other")), new Array(new Array("Change payment method", "support@starbucksstore.com", "Payment - Change payment method", 1, "other"), new Array("Billing problems", "orders@starbucksstore.com", "Payment - Billing problems", 2, "other"), new Array("Payment options", "support@starbucksstore.com", "Payment - Payment options", 3, "other")), new Array(new Array("Why is an account required?", "support@starbucksstore.com", "My Account - Required", 1, "other"), new Array("I forgot my password.", "support@starbucksstore.com", "My Account - Forgot Password", 2, "other"), new Array("How can I change my personal information?", "support@starbucksstore.com", "My Account - Update Email Address", 3, "other"), new Array("How do I create an account?", "support@starbucksstore.com", "My Account - Creating", 4, "other"), new Array("How do I modify my address book?", "support@starbucksstore.com", "My Account - Address Book", 5, "other"), new Array("What do you do with my private information?", "support@starbucksstore.com", "My Account - Privacy", 6, "other"), new Array("May I automatically reorder?", "orders@starbucksstore.com", "My Account - Automatic Reorder", 7, "other"), new Array("Reset my password", "support@starbucksstore.com", "My Account - Reset my password", 8, "other"), new Array("Change my email address", "support@starbucksstore.com", "My Account - Change my email address", 9, "other"), new Array("Help creating an account", "support@starbucksstore.com", "My Account - Help creating an account", 10, "other"), new Array("Modify my address information", "support@starbucksstore.com", "My Account - Modify my address information", 11, "other")), new Array( new Array("Error message during checkout.", "support@starbucksstore.com", "Technical Support - Error message during checkout", 1, "other"), new Array("Other error message.", "support@starbucksstore.com", "Technical Support - Other error message", 2, "other"), new Array("Something looks wrong on my screen.", "support@starbucksstore.com", "Technical Support - Something looks wrong on my screen", 3, "other"), new Array("Printing problems.", "support@starbucksstore.com", "Technical Support - Printing problems", 3, "other"), new Array("I cannot complete my order.", "support@starbucksstore.com", "Technical Support - I cannot complete my order", 4, "other"), new Array("I received an error message.", "support@starbucksstore.com", "Technical Support - Error Message", 5, "other"), new Array("Other", "support@starbucksstore.com", "Technical Support - Other", 6, "other")), new Array( new Array("How do I purchase a gift certificate?", "support@starbucksstore.com", "GC - Purchase GC", 1, "other"), new Array("Starbucks card", "info@starbucks.com", "GC - Starbucks Card", 2, "other"), new Array("How do I get coupons?", "support@starbucksstore.com", "GC - Coupons", 3, "other"), new Array("Problem using my gift certificate", "support@starbucksstore.com", "GC - Using GC", 4, "other"), new Array("Problem using my coupon", "support@starbucksstore.com", "GC - Coupon", 5, "other")), new Array(new Array("Where do I send Marketing proposals?", "support@starbucksstore.com", "Business Services - Marketing", 1, "other"), new Array("Where do I send product samples?", "support@starbucksstore.com", "Business Services - Samples", 2, "other"), new Array("Do you have an Affiliate Program?", "support@starbucksstore.com", "Business Services - Affiliate Program", 3, "other"), new Array("Do you have an automatic reorder program?", "support@starbucksstore.com", "Business Services - Automatic Reorder", 4, "other"), new Array("May we advertise on your site?", " advertising@starbucksstore.com", "Business Services - Advertising", 5, "other"), new Array("Public Relations/Media Inquiries", "pr@starbucksstore.com", "Public Relations/Media Inquiries", 6, "other")), new Array(new Array("General Information", "info@starbucks.com", "General Information", 1, "other"), new Array("Starbucks grocery products.", "info@starbucks.com", "Starbucks Grocery Products", 2, "other"), new Array("Starbucks card corporate sales", "info@starbucks.com", "Starbucks Card Corporate Sales", 3, "other"), new Array("Starbucks card", "info@starbucks.com", "Starbucks Card General Information", 4, "other"), new Array("International Development & Overseas Partnership Opportunities", "info@starbucks.com", "International Development & Overseas Partnership Opportunities", 5, "other"), new Array("Starbucks.com", "info@starbucks.com", "General", 6, "other"), new Array("Retail store feedback", "info@starbucks.com", "Retail Store Feedback", 7, "other"), new Array("International Retail store feedback", "info@starbucks.com", "International Retail Store Feedback", 8, "other"), new Array("Hear Music feedback", "info@starbucks.com", "Hear Music Feedback", 9, "other")), new Array(new Array("I have feedback about a product.", "support@starbucksstore.com", "Feedback - Products", 1, "other"), new Array("I have feedback about this website.", "support@starbucksstore.com", "Feedback - Website", 2, "other"), new Array("I have general feedback.", "support@starbucksstore.com", "Feedback - Other", 3, "other"), new Array("Retail store feedback", "info@starbucks.com", "Retail Store Feedback", 4, "other"), new Array("International Retail store feedback", "info@starbucks.com", "International Retail Store Feedback", 5, "other"), new Array("Hear Music feedback", "info@starbucks.com", "Hear Music Feedback", 6, "other")), new Array(new Array("Advertising", "support@starbucksstore.com", "Advertising - General", 1, "other")), new Array(new Array("Public Relations/Media Inquiries", "pr@starbucksstore.com", "PR - General", 1, "other"))) } ////////////////////////////////////////////////////////////////////////////// // // Name fillSelectFromArray // Description A function that takes the selection from the 'subject' combo, // parses it and fills the 'subtopic' combo with only the elements // associated with the first selection // Input p_SourceCombo the selected control (in our case 'combo_subjects') // p_DestCombo the combo that needs to be filled (combo_subtopics) // p_ItemSelectedSubject the item selected in the subjects // p_arrSubjects the 'subject' array // p_arrSubTopics the 'subtopics' array // Return n/a // //////////////////////////////////////////////////////////////////////////rac function fillSelectFromArray(p_SourceCombo,p_DestCombo,p_ItemSelectedSubject,p_arrSubjects,p_arrSubTopics){ var l_intIndexSubjects; // loop counter for subjects combo var l_intIndex; // general loop counter var l_itemSelected; // store for the array item or null var l_strOptionText; // store for option text var l_strOptionValue; // store for option value var j; //stop // check if a valid array item has been returned l_itemSelected = ((p_ItemSelectedSubject != null)? p_ItemSelectedSubject : -1); if (l_itemSelected == -1){ // return to show all subjects showAllSubjects(p_SourceCombo,p_DestCombo,p_arrSubjects,p_arrSubTopics); }else{ // empty the destination combo emptyCombo(p_DestCombo) // by default add an option 'Show All Topics' //p_DestCombo.options[0] = new Option('Show All Topics'); //p_DestCombo.options[0].value = -1; // select the array of subtopics requested var p_arrSelectedSubTopics = p_arrSubTopics[parseInt((l_itemSelected[1]/100)-1)]; // add new items to the destination combo for (var l_intSubTopicIndx = 0; l_intSubTopicIndx < p_arrSelectedSubTopics.length; l_intSubTopicIndx++){ // extract the inner array var l_arrInnerSubTopic = p_arrSelectedSubTopics[l_intSubTopicIndx]; p_DestCombo.options[l_intSubTopicIndx] = new Option(l_arrInnerSubTopic[l_intSubTopicIndx,0]); p_DestCombo.options[l_intSubTopicIndx].value = parseInt(l_itemSelected[1] + (l_arrInnerSubTopic[l_intSubTopicIndx,3])); } // select first item (prompt) for sub list p_DestCombo.options[0].selected = true; } } ////////////////////////////////////////////////////////////////////////////// // // Name highlightSubjectFromTopic // Description A function that takes the selection from the 'subtopic' combo, // parses it and higlights the correct selection in the 'subject' // combo // Input p_SourceCombo the selected control (in our case 'combo_subjects') // p_DestCombo the combo that needs to be filled (combo_subtopics) // p_ItemSelectedSubject the item selected in the subjects // p_arrSubjects the 'subject' array // p_arrSubTopics the 'subtopics' array // Return n/a // // ****************************************************************************** // * FUNCTION REMOVED FROM SELECT ONCLICK EVENT - ERRATIC BEHAVIOUR IN NETSCAPE * // ****************************************************************************** // //////////////////////////////////////////////////////////////////////////rac function highlightSubjectFromTopic(p_cboSubTopic,p_cboSubjects,p_arrSubjects,p_arrSubTopics){ var l_intSubTopicIndx var l_intSubjectIndx // from the item selected in the subtopic figure the index of // the item to be highlighted in the subject combo l_intSubTopicIndx = parseInt((p_cboSubTopic.value/100) -1); // check to see if the 'show all topics' was selected (value=-1) if (l_intSubTopicIndx == -1){ showAllSubjects(p_cboSubjects,p_cboSubTopic,p_arrSubjects,p_arrSubTopics) // just select the first item in the subject list p_cboSubjects.options(0).selected = true; }else{ // now highlight the correct entry in the subject combo // that corresponds with the selection made in the subtopics combo p_cboSubjects.options(l_intSubTopicIndx).selected = true; } } ////////////////////////////////////////////////////////////////////////////// // // Name showAllSubjects // Description A function that takes the subjects and subtopics arrays and fills // the combos that have been passed // Input p_SourceCombo the subjects combo // p_DestCombo the subtopics combo // p_arrSubjects the 'subject' array // p_arrSubTopics the 'subtopics' array // Return n/a // //////////////////////////////////////////////////////////////////////////rac function showAllSubjects(p_SourceCombo,p_DestCombo,p_arrSubjects,p_arrSubTopics){ var l_intIndex; // generic counter // empty the combos emptyCombo(p_SourceCombo); emptyCombo(p_DestCombo); // fill the combos fillCombo(p_SourceCombo,p_arrSubjects,'s'); fillCombo(p_DestCombo,p_arrSubTopics,'t'); } ////////////////////////////////////////////////////////////////////////////// // // Name emptyCombo // Description A function that takes the combo that is passed and empties it // Input p_theCombo the subjects combo // Return n/a // //////////////////////////////////////////////////////////////////////////rac function emptyCombo(p_theCombo){ var l_intIndex; // generic counter // empty the combo for (l_intIndex = p_theCombo.options.length; l_intIndex >= 0; l_intIndex--){ p_theCombo.options[l_intIndex] = null; } } ////////////////////////////////////////////////////////////////////////////// // // Name fillCombo // Description A function that takes the combo and the array that is passed // and it with it ... // Input p_theCombo any combo // p_arrItems an array to fill the combo with // p_cboType the type of combo that needs filling // s = subjects // t = subtopics // Return n/a // //////////////////////////////////////////////////////////////////////////rac function fillCombo(p_theCombo,p_arrItems,p_cboType){ var l_intIndex; // generic counter var l_intInnerIndx; // generic inner counter var cSUBJECTTEXT = 0; // index of where text is on subjects var cSUBTOPICTEXT = 0; // index of where text is on subtopics var cSUBJECTVALUE = 1; // index of where value is on subjects var cSUBTOPICVALUE = 3; // index of where value is on subtopics var j = 0; // accumulator // add the 'Show All Topics' entry in the SubTopics combo if (p_cboType != 's'){ p_theCombo.options[j] = new Option('Show All Topics'); p_theCombo.options[j].value = -1; } for (l_intIndex = 0; l_intIndex < p_arrItems.length; l_intIndex++){ // check what type of combo is being filled if (p_cboType == 's') { // fill the subjects combo p_theCombo.options[l_intIndex] = new Option(p_arrItems[l_intIndex][cSUBJECTTEXT]); p_theCombo.options[l_intIndex].value = p_arrItems[l_intIndex][cSUBJECTVALUE]; }else{ // fill the subtopics combo, extract the inner array of subtopics var p_arrSubTopics = p_arrItems[l_intIndex]; // add the new items to the combo for (var l_intSubTopicIndx = 0; l_intSubTopicIndx < p_arrSubTopics.length; l_intSubTopicIndx++){ // extract the inner array var l_arrInnerSubTopic = p_arrSubTopics[l_intSubTopicIndx]; p_theCombo.options[j] = new Option(l_arrInnerSubTopic[cSUBTOPICTEXT]); p_theCombo.options[j].value = parseInt((l_intIndex + 1)*100 + (l_arrInnerSubTopic[cSUBTOPICVALUE])); j++; } } } // set the first item as the selected one p_theCombo.options[0].selected = true; }