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FAQs About Our Coffees and Equipment


What is the best way to store coffee? How long will it stay fresh?
Once roasted, coffee begins to lose its flavor the longer it is exposed to air and moisture. Starbucks recommends buying your coffee weekly, storing it in an airtight container in a cool, dark place and grinding it just before brewing. Coffee in an unopened FlavorLock™ bag (see below) can stay fresh for several months. See The 4 Fundamentals to learn more about how to brew great coffee.

What is a FlavorLock™ bag?
Starbucks unique FlavorLock™ technology utilizes a special one-way valve that allows the carbon dioxide that is released by freshly roasted coffee beans to escape a sealed coffee bag without allowing flavor-robbing oxygen to get in. All Starbucks® coffee sold online in half-pound and one-pound bags are sealed in their airtight FlavorLock™ bags within two hours of roasting so they stay fresh until you're ready to use them.

How much coffee should I order?
1 lb of coffee yields approximately 64 5oz cups*, or 320 ounces. The chart below will assist you in estimating how long a 1 lb bag of coffee will last depending on the size of coffee maker and amount of coffee brewed per day.

Number of pots brewed per day
1 2 3 4 5
Coffee
Maker
Carafe
Size
4 cup*
(20 oz)
16 days 8 days 5 days 4 days 3 days
10 cup*
(50 oz)
6 days 3 days 2 days 2 days 1 day
12 cup*
(60 oz)
5 days 3 days 2 days 1 day 1 day
Estimated days supply for a 1 lb bag of coffee

* Carafes for most major brand home coffee makers are based on a 5 oz cup size.

What is universal grind?
Starbucks developed universal grind to deliver optimal flavor while maximizing convenience. It's perfect for all electric drip coffee makers and also works well in coffee presses. Universal grind is the same grind used to brew the drip coffee in Starbucks retail stores and now replaces their current grind options. For the freshest tasting coffee, Starbucks recommends starting with whole beans and grinding them fresh for each pot. Or, if you prefer, you can take your whole bean coffee to your local retail store and ask them for a custom grind.

What kind of grind should I use?
Espresso machines should use a very fine grind, 30-35 seconds in a blade grinder. Drip makers perform best with either a universal grind that is available in pre-ground coffees or with a grind specifically for a cone type filter. All Starbucks stores can grind coffee to this specification. Machines are "grind sensitive", especially introductory level machines. Slow and fast shots are often caused by coffee variables (too fine or too coarse a grind, frozen or refrigerated beans/grounds, tamping coffee too hard or not firmly enough). If you have additional questions about universal grind, please contact Starbucks at orders@starbucks.com or 1-800-STARBUC.

Do your brewing, grinding,and espresso machines come with a warranty?
Yes, all of our Starbucks Barista® series machines come with a 2-year warranty. For additional details, please check the product label or refer to your warranty card. You may also contact the Starbucks Warranty Services department at 1-800-334-5553. Their representatives are available to help you Monday through Friday from 8:00 a.m. to 5:00 p.m. PST.

How can I get help with electrical equipment that I purchased at Starbucks?
The Troubleshooting and Maintenance area of the manual for your machine should help to answer most of your questions. For additional assistance, please call Starbucks Warranty Services at 1-800-334-5553. Their representatives are available to help you Monday through Friday from 8:00 a.m. to 5:00 p.m. PST. Do not attempt to open the housing or repair the machine. This can be dangerous and will result in voiding the warranty. When calling for technical assistance, please be sure to have the machine in front of you so that a representative can help you troubleshoot the problem.

Where can I purchase brewing equipment?
Most Starbucks stores carry at least some brewing equipment. All stores can special order the machine of your choice. For an updated list of stores near you, go to store locator on the Starbucks.com or call 1-800-STARBUC.

What if I am missing a manual or part of my machine?
If you need a manual, a part, operational assistance, maintenance hints, or if you are having any problem with your machine, please contact Starbucks Warranty Services at 1-800-334-5553.

Why should I decalcify/descale my machine?
Decalcifying helps to remove mineral buildup from the internal workings of your espresso machine. Mineral buildup can slow down or stop the machine from working. Decalcifying can help in the water flow through the machine, how quickly the ready temperature is reached, cleaning the showerhead screen and portafilter basket and clearing build up from the steamwand.


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